It’s a very simple rule; All things being equal, people do business with people the know and like.
For instance, you can have superior quality or lower prices, but as long as your competition has very good products and services, and similar pricing….you have no real advantage when it comes to features, benefits and costs. Years ago high quality service and a great product were selling points because not every company delivered quality. Nowadays having a good work product and amazing customer service skills are just the costs of business, as customers will not tolerate the anything below par.
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Posted on April 4th, 2008 in Work stuff with no comments