Archive for April, 2010

The Paradox of the FAQ Section

If the Frequently Asked Questions in your FAQ section are really that frequently asked, why are they in your FAQ section?

Shouldn’t you think about making the information contained in the answers part of your actual site content, rather than sending it to FAQ purgatory?

Usefulness

I’m finding that I judge what I do more and more in terms of how useful it is, and whether people use it or merely encounter it because it is placed in their way.

It would be fair to say that I am not content, in this respect.